Case Study - Banking

An outsource service provider to a top four Australian Bank inherited networks with significant inefficiencies as a result of the outsource deal. The high costs as a result of these inefficiencies were impacting the profitability of the deal for the service provider.

Solution

A dedicated team was established within the service provider to optimise the bank's networks. An initial assessment of the networks identified many opportunities to reduce cost. The solution included:

• Cancellation of unused telecom services
• Migration of telecom services between service providers
• Consolidation of duplicated networks
• Targeted deployment of Voice over IP
• Improved management of fixed-to-mobile calling
• Process and system improvements
• Capacity planning
• Establishment of a service management portal to improve visibility of network performance.

Outcome

Over an 18 month period, annual cost savings of 20% ($20 million) were realised. Additional benefits were simplification of the bank's networks and improved documentation.

The following chart summarises how the cost savings were achieved.